HOW DO I KNOW WHAT STYLE OR SIZE TO ORDER?
Click the fluffy styles and sizing tab above or go here.
HOW LONG WILL MY ORDER TAKE?
♡ PLEASE KEEP IN MIND THAT EVERYTHING FROM BEATZWEAR IS HAND CRAFTED AND MADE TO ORDER. YOUR PATIENCE WHEN BUYING HANDMADE IS APPRECIATED! ♡ Creation time is typically 2-3 weeks not including shipping.
Our shipping schedule is always posted well in advance. :) Be sure to check this prior to ordering! Click the shipping schedule tab above or go here.
*If you ordered something custom through our etsy shop please check the shipping time listed on the item that you purchased and be sure to check your shipping date in your transaction details. These are custom orders and they have a longer wait time.
HOW LONG DO CUSTOM ORDERS TAKE?
Custom orders (scoodies, hats, layered/striped fluffies, skirts, etc.) generally take 4-6 weeks, depending on whether or not we need to special order materials and how many open orders we have at that time. Typically during peak times the wait is about 5 weeks. If you've placed an order through etsy please check your transaction details for your shipping date.
I HAVE AN EVENT IN A WEEK OR LESS, AM I ABLE TO RUSH ORDER FLUFFIES?
We are not currently offering rush services. With the majority of our items being handmade to order, we ask that you order 3-4 weeks ahead of your event date. While we do not offer rush orders, we do offer a Priority shipping upgrade. This will not move your order ahead, but will allow your order to arrive faster via Priority shipping. Purchase the upgrade HERE
***We DO offer limited premade items (ready to ship): Check out our ready to ship section for items that will ship within 24-48 hours of payment. :)
HOW MUCH IS SHIPPING?
Shipping varies depending on the item purchased. Shipping discounts are applied for multiple purchases.
WHAT DOES THE SHIPPING COST COVER?
Your package will be sent via USPS with tracking and delivery confirmation. Priority shipping upgrades are available for both domestic and international orders. This will not move your order ahead, but will allow your package to arrive faster. Purchase the domestic Priority shipping upgrade here. Priority shipping includes insurance, tracking, and delivery confirmation. *Contact us via email for international Priority shipping upgrades.
HOW CAN I TRACK MY PACKAGE?
You will receive tracking info via email once your package has been shipped. This information will come from Paypal if you ordered through our website and via Etsy if you ordered through etsy. The email will be sent to the email address on file with your payment. It is the buyers responsibility to provide a valid email address that is checked regularly. Please allow at least 2-3 weeks (up to 4 weeks during peak times March-October and high volume times such as Halloween and Christmas) for your order to be made and up to one week for shipping. (Check the shipping schedule tab above or click here.)
If this does not address your concerns, please email us at email@example.com with the following info: 1. Name on order 2. Date of order 3. Confirm addressWe cannot answer questions about an order without this information.
DO YOU SHIP INTERNATIONALLY?
We do ship Internationally; however, we are not responsible for delayed or lost international packages. Please email us at firstname.lastname@example.org for an International shipping quote. Please keep in mind that International shipping times cannot be guaranteed due to customs.
*Please note: Customers outside the United States may also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. *Customers in Mexico order at your own risk as there is no tracking available unless you are willing to pay extra for FedEx or DHL services.
WHAT ABOUT REFUNDS OR EXCHANGES?
All sales are final. In the event that you are completely unsatisfied with your purchase, we will gladly exchange the unused product for you. You will be responsible for all return shipping. The original unused product must be received in the same condition as when it was initially sent prior to new product being sent out. **Please note: We are not responsible for postal delays. Once a package has left our hands it is out of our control.**
Items will not be eligible for a refund if:
- Item was refused upon delivery.
- An incorrect address was provided by the customer.
- Item was returned to sender for any reason other than USPS damaged the package.
- Items that have been worn, washed, dried, or stained in any way.
Incorrect Address and Return to Sender:
- Packages that are shipped with an incorrect address, which is provided by the customer during the order process, are subject to an additional $15 charge if the address must be changed by the carrier in order for the package to be deliverable. (This is through USPS- not Beatzwear.)
- Orders ‘Returned to Sender’ by the courier are subject to a $15 charge. This includes but is not limited to: orders in which the customer provided an incomplete or incorrect address, the customer is not available for delivery, the customer fails to provide a P.O. Box or physical address, or the order is refused by the customer.
HOW DO I WASH MY FLUFFIES?
Fluffies are machine safe. Wash inside out on cold gentle cycle. Hang to dry. For more information go here.
WHAT IF I HAVE QUESTIONS? Email us at email@example.com :)